Refund policy
Return & Refund Policy — Candle Galor
At Candle Galor, we take great pride in our handcrafted candles and snowglobe tumblers. Due to the nature of our handmade products, we have the following return policy:
Returns We accept returns within 7 days of delivery, provided the item is unused, in its original packaging, and in the same condition as received. To initiate a return, please contact us at candlegarol@gmail.com with your order number and reason for return.
Non-Returnable Items
- Custom or personalised orders
- Sale items
- Items damaged due to misuse or improper candle care
Damaged or Defective Items If your order arrives damaged, please photograph the item and packaging and email us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost to you.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days via EFT to your original payment method.
Return Shipping Return shipping costs are the responsibility of the customer unless the item is defective or incorrect